Returns & Refund Policy
Your complete satisfaction is our highest commitment, backed by full European statutory consumer rights and attentive concierge care.
01Return Eligibility & Conditions
Under European consumer regulations, you are entitled to cancel or return your purchase within 14 calendar days of receipt, provided the following fabric preservation conditions are respected:
Unworn & Pristine
Items must be free of makeup, fragrances, creasing, or washing.
Original Tags & Box
Must include intact atelier fabric tags and the luxury presentation box.
02Step-by-Step Return Process
Initiate Request
Notify our atelier concierge within 14 days of delivery via our Contact portal or email.
Careful Packaging
Place the unworn scarf with tags attached inside the original NASK keepsake box.
Atelier Inspection
Upon arrival in Berlin, our quality specialists examine fabric condition and craftsmanship.
Prompt Reimbursement
Refunds are processed within 3-5 business days back to your original payment method.
03Bespoke & Custom Bridal Orders
Scarves tailored to bespoke dimensions or adorned with custom bridal monogramming are crafted exclusively for you and are considered final sale, unless a verified manufacturing defect is identified upon receipt.
Ready to Initiate a Return or Exchange?
Contact our client advisors with your Order ID to receive a prepaid return label and instructions.